What are my other options to place an order?

You can also fax your order to 817-582-0440 or call our customer service hotline for assistance (866) 553-7216 .

When do I enter my Promotion Code?

Your promotion code is entered on the last page before you submit your order.  If you have a "Free Shipping Promotion", you will select the "web special 18% shipping" and enter the promotion code on the last page of checkout to recieve the shipping discount.

What is the process once my order is submitted?

Your order will first be reviewed by our accounting department to make sure you are in good financial standing.  Once that is complete, assuming the product you ordered is in stock, it will be sent out within 48 hours.  If the product you ordered is out of stock, you will be contacted via email with an estimated ship date.

How long will it take for my order to ship?

The length of time it takes to process your order is dependent on many variables (i.e. Financial Standing, Inventory Stock, Current Order Load).  We strive to have all in-stock orders shipped within 4 business days.  If you are unsure about the status of your order, please contact our customer service hotline at (866) 553-7216.

There is an item I have ordered in the past but I cannot find it online?

It is possible that the item has been discontinued or is not available online.  Please contact customer service for further assistance.

Can I show this website to my customers?

We would prefer you do not show this site to your end customer as it shows our wholesale prices.  We created the “Product Line” website for end customers to view products without access to wholesale prices.  This is your choice, however, it is against our terms and conditions and privacy policy to share your log-in information with those outside your company.  If you are found in violation of this, your online account will be terminated.

How will I be notified once I submit an Online Case?

You will be notified either by email or phone, depending on the circumstances.  All cases will be responded to within 24 hours.  If you do not hear a response within this time frame, please contact customer service for more information.

Can I copy images from this website and put them on my website?

The images on this website are digitally sealed and watermarked.  We require you to request images directly from our staff by calling the customer service hotline.  We reserve the right to terminate your online account if you are found in violation of this procedure.

Can I enter a drop-ship order on this website?

Yes you can!  Just make sure the ship-to address is the correct shipping address for your customer.  You will be charged a $12 drop-ship fee for all orders.  If the product is shipped freight, you will also be charged a $40 Residential Freight Delivery Fee.